FAQ


  1. How do I make a booking?
  2. Do you require a security deposit?
  3. Do you have a minimum night policy?
  4. What time is check out? Is it possible to arrange a late check out?
  5. Our flight leaves later in the day can we leave our bags at the property?
  6. Can we have a courtesy hold?
  7. What payment methods do you accept?
  8. What is your cancellation policy?
  9. Do you supply cots and high chairs?
  10. Are all the properties airconditioned?
  11. Do you have pet friendly properties?
  12. Can we have a wedding/party/function?
  13. How do we get to Byron Bay from the airport?
  14. Are the photos on the website the photos of the property we will be staying at?
  15. Does my property have WIFI?
  16. Does my property have linen included?

 


How do I make a booking? 

For bookings arriving within the next 30 days, we require the full payment. For bookings outside the 30 day period, we require a 50% deposit within 5 days of receiving the booking form and the balance 30 days prior to the booking start date. We accept direct deposits or Visa and Mastercard (credit card payments attract a merchant fee of 1.4%). 

Do you require a security deposit? 

A security bond is required for all properties and varies upon the time of year. Your refundable security deposit can be made via direct deposit or a credit card hold.  

Do you have a minimum night policy? 

Throughout Low and Shoulder season the majority of properties have a minimum 3 night stay, however some of our 1 and 2 bedroom properties will accept  2 night stays. Throughout holiday and festival periods our minimum stay is longer, refer to individual properties for more information.

What time is check out? Is it possible to arrange a late check out? 

Check out is at 10am AEST, please note during the summer months Coolangatta Airport runs 1 hour behind NSW time. If a late check is required please discuss this with us when making the booking.

Our flight leaves later in the day can we leave our bags at the property? 

In some cases this may be possible however, in those instances when it is not, the Byron Bay Visitor's Centre provides a baggage storage service at $5 per person.

Can we have a courtesy hold? 

We are happy to place a property on hold without financial obligation for a 24 hour period.

What payment methods do you accept? 

 We accept direct deposits or Visa and Mastercard (credit card payments attract a merchant fee of 1.4%). 

What is your cancellation policy? 

Should you cancel for any reason whatsoever it is a condition that the deposit shall only be refunded if cancelled within 60 days of the booking start date. For bookings in holidays and peak festival periods a refund will only be issued if the premises are re-let for the total period of the proposed occupancy period. A service fee of 12% is charged on all cancellations.

Do you supply cots and high chairs?

Some of our properties supply cots and high chairs, however you are required to bring your own linen. Please enquire at the time of making a booking.

Are all the properties airconditioned? 

Not all our properties are airconditioned. Some are fully airconditioned whilst others may only be airconditioned in the bedrooms and have ceiling fans in other rooms. Please enquire when making a booking.

Do you have pet friendly properties?

Yes, we do have some pet friendly houses. Not all of these are fully fenced. Please enquire when making a booking. None of our apartments or villas allow pets.

Can we have a wedding/party/function?

Absolutely no parties, gatherings or functions of any nature are permitted in our properties. This rule is strictly adhered to and no exceptions are made. Excessive noise or any gatherings/parties will result in immediate eviction and loss of tariff and security deposit.

How do we get to Byron Bay from the airport? 

The easiest way to travel to Byron Bay from either Coolangatta or Ballina/Byron airports is via an airport transfer bus service. A google search will list the many operators servicing Byron Bay.

Are the photos on the website the photos of the property we will be staying at?

The photos on our website are the exact photos of the property you will be staying in. Any photos showing a view were taken from that property. It can be a daunting task selecting a holiday property that will meet your expectations. Our photography is an accurate representation of each property, there will only be minor differences in soft furnishing items.  

Does my property have WIFI? 

Some of our properties provide wifi for our guests, some are complimentary and others are pay as you go. WIFI is provided for checking emails and light internet browsing only, not for downloading large files. As some of our complimentary WIFI has a download limit if you require internet for business purposes we suggest you make alternative WIFI arrangements. Please contact us to find out about the property you are interested in.

Does my property have linen included? 

All our properties come with all bed and bath linen. Regardless of how many people are in your booking, when you arrive at the property all the beds will be made. If you would like to hire beach towels, we have these available for hire at $5 per towel.